Tools.com Helpdesk

Shipping / Pickup 10

• I need to track my order, what do I do?
• When will you dispatch / send my order?
• How long will my delivery take?
• My tracking number isn’t working, how do I fix it?
• Am I able to collect my order?

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Returns & Refunds 3

• I didn’t get what I ordered, or it’s arrived faulty, damaged. What do I do? Can I get a refund or replacement?
• Can I get a refund if I change my mind?
• I need organise a return, how do I do it?

Products 1

• I can’t find the item I want, can Tools.com order it for me?

Website 3

• My Account
• Google Pay & Apple Pay
• Paying with account credit

Orders 3

• Can I cancel, update or edit my order?
• Some of my items are missing – where is the rest of my order?
• Help! There is a problem with my eBay order.

Warranties 2

• Does my item have a warranty?
• Where can I find out more about a product warranty?

ToolGuard 6

• What is ToolGuard?
• How does ToolGuard work?
• How to File a Claim for Toolguard?
• What products are eligible for Toolguard theft protection?
• How long does the theft protection last for?

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ToolFleet 11

• What is Toolfleet?
• How does Toolfleet work
• How do I apply for Toolfleet
• Can I Toolfleet any product on your website?
• What is the duration of the Toolfleet payment plan?

View all 11

FAQ 0

FAQs 3

• What is Tools PRO?
• Im not seeing my Tools PRO prices?
• Can I cancel Tools PRO