At Tools.com, we understand that accidents happen, and that's why we offer Toolguard Protection for your peace of mind. In the unfortunate event that your tools are stolen or damaged, we're here to help you get back to work as quickly as possible. Here's how you can file a claim:
Step 1: Gather Your Supporting Documents
Before you start, make sure you have all the necessary supporting documents ready. If your toolguard protected item was stolen you will need a
Police report: This is the report created by the police and includes information about the event, including any witness statements, a summary of the damage, and so on. This document confirms the circumstances of more serious events and any charges that have been issued by the police to those involved.
Step 2: Submit Your Claim
Submit your claim via this form.
We'll need you to provide some details about the incident and the item that was stolen or damaged, along with the required documentation.
For verification purposes, we may ask you to email us from the same email address you used to purchase or obtain your Toolguard Protection or provide us with your phone number.
You can also reach our customer service team on the below regarding submitting a claim
Phone: 1300 334 894
Email: support@tools.com
Chat is also located on any page of our website
Step 3: Confirmation
After we receive your claim and all necessary documents, our team will work to complete the claims process within 3 days. We'll keep you informed of our decision, and if applicable, we'll collect a deductible (also known as "excess") before shipping a replacement product to you as soon as possible.