Tools.com Helpdesk

We email your tracking number as soon as it is generated and when the goods are dispatched. If you wish to track your parcel please visit our tracking page...

We dispatch/send/post as soon as we can, and you will receive an email with your tracking details. During busy periods such as Black Friday, EOFY and Chris...

Items generally arrive 3-5 working days for delivery to any state capital city. 4-7 working days for delivery to most large regional towns and 5-10 workin...

Within the first 24 hours after dispatch the courier service may not have scanned your parcel yet, once 24 hours have passed this should now work. If you ar...

As we have multiple warehouses located across Australia, and we cannot facilitate a pickup service.

Yes, we provide free shipping insurance on all orders regardless of the size or carrier. If your order arrives damaged please take a photo and contact us fo...

A person at the delivery address must sign to receive the item – and Tools.com accepts this as an authorised order. If you wish your consignment to be left ...

Many Tools.com items are freight-free, but this may vary with individual listings – so please check shipping costs. We try to ship from the closest warehous...

If you missed a delivery please follow the instructions on the delivery card from our couriers or Australia Post. Sometimes a courier will take your order t...

Before you reach out to us, we wanted to remind you that logging into your Tools.com account can usually answer most of the questions you might have, such a...