Shipping / Pickup

I need to track my order, what do I do?
We email your tracking number as soon as it is generated and when the goods are dispatched. If you wish to track your parcel please visit our tracking page...
Wed, 6 Dec, 2023 at 11:16 AM
When will you dispatch / send my order?
We offer an estimated delivery date on every product page so that you can a good idea of when your item will arrive.  If you have already made an order wit...
Wed, 1 May, 2024 at 8:37 AM
How long will my delivery take?
Items generally arrive 3-5 working days for delivery to any state capital city. 4-7 working days for delivery to most large regional towns and 5-10 workin...
Tue, 15 Feb, 2022 at 8:50 AM
My tracking number isn’t working, how do I fix it?
Within the first 24 hours after dispatch the courier service may not have scanned your parcel yet, once 24 hours have passed this should now work. If you ar...
Wed, 6 Dec, 2023 at 11:01 AM
Am I able to collect my order?
As we have multiple warehouses located across Australia, and we cannot facilitate a pickup service.
Tue, 15 Feb, 2022 at 8:43 AM
Is insurance included in shipping?
Yes, we provide free shipping insurance on all orders regardless of the size or carrier. If your order arrives damaged please take a photo and contact us fo...
Wed, 6 Dec, 2023 at 11:02 AM
Do I have to sign for my order?
A person at the delivery address must sign to receive the item – and accepts this as an authorised order. If you wish your consignment to be left ...
Wed, 6 Dec, 2023 at 11:03 AM
How much does shipping cost?
Many items are freight-free, but this may vary with individual listings – so please check shipping costs. We try to ship from the closest warehous...
Wed, 6 Dec, 2023 at 11:04 AM
I wasn’t home for my delivery, can I have resent?
If you missed a delivery please follow the instructions on the delivery card from our couriers or Australia Post. Sometimes a courier will take your order t...
Tue, 15 Feb, 2022 at 8:48 AM
Tracking, Orders & Self Service
Before you reach out to us, we wanted to remind you that logging into your account can usually answer most of the questions you might have, such a...
Wed, 6 Dec, 2023 at 10:56 AM