Tools.com Helpdesk

We email your tracking number as soon as it is generated and when the goods are dispatched. If you wish to track your parcel please visit the courier tracki...

We dispatch/send/post within 2-4 working days of your cleared payment being received.

Items generally arrive 3-5 working days for delivery to any state capital city. 4-7 working days for delivery to most large regional towns and 5-10 workin...

Within the first 24 hours after dispatch the courier service may not have scanned your parcel yet, once 24 hours have passed this should now work. If you ar...

As we have multiple warehouses located across Australia, and we cannot facilitate a pickup service.

Yes, we provide free shipping insurance on all orders regardless of the size or carrier. If your order arrives damaged please take a photo and contact AutoE...

Yes, we ship a select range of products within the Oceania region to our valued customers in, New Zealand, Micronesia, Fiji, Kiribati, Marshall Islands, Nau...

A person at the delivery address must sign to receive the item – and Autoelec accepts this as an authorised order. If you wish your consignment to be left w...

Many Autoelec items are freight free, but this may vary with individual listings – so please check shipping costs. We try to ship from the closest warehouse...

If you missed a delivery please follow the instructions on the delivery card from our couriers or Australia Post. Sometimes a courier will take your order t...