Shipping / Pickup

I need to track my order, what do I do?
We email your tracking number as soon as it is generated and when the goods are dispatched. If you wish to track your parcel please visit the courier tracki...
Tue, 15 Feb, 2022 at 8:47 AM
When will you dispatch / send my order?
We dispatch/send/post within 2-4 working days of your cleared payment being received.
Tue, 15 Feb, 2022 at 8:49 AM
How long will my delivery take?
Items generally arrive 3-5 working days for delivery to any state capital city. 4-7 working days for delivery to most large regional towns and 5-10 workin...
Tue, 15 Feb, 2022 at 8:50 AM
My tracking number isn’t working, how do I fix it?
Within the first 24 hours after dispatch the courier service may not have scanned your parcel yet, once 24 hours have passed this should now work. If you ar...
Tue, 15 Feb, 2022 at 8:49 AM
Am I able to collect my order?
As we have multiple warehouses located across Australia, and we cannot facilitate a pickup service.
Tue, 15 Feb, 2022 at 8:43 AM
Is insurance included in shipping?
Yes, we provide free shipping insurance on all orders regardless of the size or carrier. If your order arrives damaged please take a photo and contact AutoE...
Tue, 15 Feb, 2022 at 8:38 AM
Can you send orders overseas?
Yes, we ship a select range of products within the Oceania region to our valued customers in, New Zealand, Micronesia, Fiji, Kiribati, Marshall Islands, Nau...
Tue, 15 Feb, 2022 at 8:37 AM
Do I have to sign for my order?
A person at the delivery address must sign to receive the item – and Autoelec accepts this as an authorised order. If you wish your consignment to be left w...
Tue, 15 Feb, 2022 at 8:44 AM
How much does shipping cost?
Many Autoelec items are freight free, but this may vary with individual listings – so please check shipping costs. We try to ship from the closest warehouse...
Tue, 15 Feb, 2022 at 8:45 AM
I wasn’t home for my delivery, can I have resent?
If you missed a delivery please follow the instructions on the delivery card from our couriers or Australia Post. Sometimes a courier will take your order t...
Tue, 15 Feb, 2022 at 8:48 AM