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Shipping / Pickup
I need to track my order, what do I do?
When will you dispatch / send my order?
How long will my delivery take?
My tracking number isn’t working, how do I fix it?
Am I able to collect my order?
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Returns & Refunds
I didn’t get what I ordered, or it’s arrived faulty, damaged. What do I do? Can I get a refund or replacement?
Can I get a refund if I change my mind?
I need organise a return, how do I do it?
I can’t find the item I want, can Tools.com order it for me?
Google Pay & Apple Pay
Paying with account credit
Can I cancel, update or edit my order?
Some of my items are missing – where is the rest of my order?
Help! There is a problem with my eBay order.
Does my item have a warranty?
Where can I find out more about a product warranty?