Tools.com Helpdesk

Shipping / Pickup 10

• I need to track my order, what do I do?
• When will you dispatch / send my order?
• How long will my delivery take?
• My tracking number isn’t working, how do I fix it?
• Am I able to collect my order?

View all 10

Returns & Refunds 3

• I didn’t get what I ordered, or it’s arrived faulty, damaged. What do I do? Can I get a refund or replacement?
• Can I get a refund if I change my mind?
• I need organise a return, how do I do it?

Products 1

• I can’t find the item I want, can Tools.com order it for me?

Website 3

• My Account
• Google Pay & Apple Pay
• Paying with account credit

Orders 3

• Can I cancel, update or edit my order?
• Some of my items are missing – where is the rest of my order?
• Help! There is a problem with my eBay order.

Warranties 2

• Does my item have a warranty?
• Where can I find out more about a product warranty?